Varsity Scoreboards Login

Frequently Asked Questions

Welcome to Varsity Scoreboards’ Technical Support Frequently Asked Questions section. For your convenience, we’ve listed common questions and answers to make ordering a scoreboard an easy and convenient process. Simply click on a question below to view the answer relating to your selection. If you don't find the answer to your question below, please contact our technical support department. We’ll be happy to assist you.

Close All | Open All

If equipped with the wireless antenna option, check the AA batteries located inside the controller box.

If using on the control cable option, check the cable connection at the controller box and at the scoreboard to ensure that it's plugged in tightly on both ends.

Check the game mode. The game mode is displayed by a number 1-9, U, [, or ] symbols in the home score for the first 3 seconds upon power up before reverting back to 0.

Insert the game code overlay into the controller. Press and hold “SELECT GAME” for 3 seconds, then press the sport you wish to score.

Remove game codes overlay and insert the overlay representing the sport you wish to score.

If trying to power with the AC option with the supplied 10VAC/3amp wall transformer, first try a known good wall outlet. The wall transformer may be defective. Contact tech support.

If trying to power with the internal battery option, turn the scoreboard power off, and plug the supplied wall transformer/battery charger into the unit for a 24 hour period, then try again.

If trying to power with an external battery option, plug the battery into the supplied charger for a 24 hour period, then try again.

There is an option that allows the scorekeeper to reverse the scores if desired for a halftime court change. By pressing the bottom left key quickly followed by the bottom right key, the scores will reverse on the front display only. The keys should be pressed in succession and not at the same time.

Check the contrast setting. Some keyboards will have a turn knob on the underside of the keyboard, while others will have it on top right on the keypad.

If not the contrast, the LCD display has been damaged, usually from using a foreign din cable, and will need to be replaced. Contact tech support for a return authorization number.

This control cable is pinned specifically for the manufacturer's keyboard and is not an item that should be purchased locally, although some area electronic stores will sell cables that look similar.

The manufacturer will be able to provide this part for you. Call tech support for price and availability.

The specifications for the keyboard's ac wall transformer is an input of 120VAC/60hz, and an output of 12VDC/500mA, with the outside ring positive.

The manufacturer should be able to provide this part for you. Call tech support for price and availability.

From the scoring screen, press and release “RESET”, and then quickly press and release “OPTIONS” without holding both down at the same time. The screen should change to “SELECT OPTIONS/SELECT GAME”.

Use the up or down arrow keys to scroll through the different options until you get to “SELECT OPTIONS/SET AUTO HORN”. Press “ENTER”.

The default setting will appear, either “ON” or “OFF”. Use the arrow keys to change to the desired setting. Press “ENTER” to save.

The screen will automatically jump to another option, but you can press and release “OPTIONS” to exit the menu.

From the scoring screen, press and release “RESET”, and then quickly press and release “OPTIONS” without holding both down at the same time. The screen should change to “SELECT OPTIONS/SELECT GAME”.

Use the up or down arrow keys to scroll through the different options until you get to “SELECT OPTIONS/PERIODS/GAME”. Press “ENTER”.

The default setting will appear. Use the number pad below the screen, or the arrow keys, to change to the desired setting. Press “ENTER” to save.

The screen will automatically jump to another option, but you can press and release “OPTIONS” to exit the menu.

From the scoring screen, press and release “RESET”, and then quickly press and release “OPTIONS” without holding both down at the same time. The screen should change to “SELECT OPTIONS/SELECT GAME”.

Press “ENTER”. Use the up or down arrow keys to scroll through different sports, and stop on the one you want to score. Press “ENTER” to save the change.

*The screen will automatically jump to another option, but you can press and release “OPTIONS” to exit the options menu.

Check the wiring connections coming from the power source, either an AC wall adaptor or battery.

If using a battery as the keyboard power source, make sure the battery is fully charged by plugging the charger in for 24 hours with the power switch off. The charger should be plugged in at all times when the battery is not in use.

If using an AC wall adaptor as the power source, be sure that it has an input of 120VAC and an output of 12VDC/500mA. When checked with a volt meter, the adaptor should read between 15-18 volts DC.

If using an internal battery as the keyboard power source, the AC wall adaptor serves as a charger. Plug the charger into the keyboard for 24 hours with the power switch off to charge. The charger should be plugged in at all times when the battery is not in use.

If using an external battery as the keyboard power source, plug the battery harness into the charger and the charger into a live 120V wall outlet for 24 hours to charge. The charger should be plugged in at all times when the battery is not in use.

With the keyboard power off, press and hold down the OPTIONS key. Turn the keyboard power on while holding it down. Press ENTER to access a digit test. Use the up or down arrow key to scroll until the LCD display shows ALL SEGMENTS ON. At this point, all LEDs should be lit on the scoreboard. Note how many sections are out and where they are.

Locate the model and serial number label on the scoreboard (not the keyboard), and call technical support with the information.

This is a stand-by mode the scoreboard enters when not receiving a signal from the keyboard. Make sure the keyboard is on and the LCD display is working.

Check the connections on the short interface cable that runs between the keyboard and transmitter box.

Be sure that there is a clear line of sight between the keyboard/transmitter antenna and scoreboard/receiver antenna.

Be sure that the two antennas are parallel to each other, not pointing at each other. For the strongest signal, the antennas should be straight up or straight down, not out.

Check the receiver assembly inside the scoreboard. It will be located on the inside wall of the scoreboard near the module box and should be plugged into the module box. It will also be attached to the scoreboard antenna.

This is a stand-by mode the scoreboard enters when not receiving a signal from the keyboard. Make sure the keyboard is on and the LCD display is working.

Bypass the control cable that is buried, or run up the wall, by taking your 20' male/male 5 pin din cable and plugging it directly into the scoreboard's module box. If the scoreboard works this way, it means that there is a break in control cable connections or the cable has been cut. Have someone check the connections and control cable's continuity.

If it still doesn't communicate, contact technical support.

Make sure that the proper 120 volt circuit has been run to the scoreboard and that the breaker/disconnect switch is on.

Ensure that the power cord is plugged into the scoreboard's module box. The module will be located behind an access door in the back for outdoor models, and behind the home score display for indoor models. If it's plugged in, unplug it and check the 120 volts at the end of the cord with a volt meter.

If you detect a problem with the supplied power, contact your installer or electrician.

Scoreboard Leasing

GSG Capital
Click Here
to learn more about our convenient leasing program, provided by GSG Capital!